The objective of the "get care" flow is to guide users efficiently to the most relevant path, ensuring a user-friendly experience, all while recognizing that they might be unwell and not attentive to minor details. By focusing on clarity, simplicity, and responsiveness, this process seeks to improve user satisfaction, encouraging users to navigate the platform effortlessly and access the appropriate care services. This process is further enhanced by the integration of AI and Machine Learning. Leveraging these advanced technologies allows for personalized and intelligent navigation, ensuring that users receive tailored recommendations and assistance in a dynamic and adaptive manner.

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We aimed to provide our users with the capability to easily choose and modify their primary care physician, empowering them in managing their healthcare preferences and fostering a personalized healthcare experience that aligns with their evolving healthcare needs. This feature aims to facilitate continuity of care and provide flexibility in managing the users' healthcare relationships within the HMO network.

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Launching a mental health service is essential to address the holistic well-being of our users. Mental health is an integral component of overall health, and incorporating mental health services aligns with the company’s commitment to providing comprehensive and inclusive healthcare solutions. Recognizing the connection between physical and mental health, this initiative aims to offer users a more holistic and integrated approach to healthcare, ensuring that mental health concerns are addressed alongside physical health issues.

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